ASB GlassCourt OS - Software for interactive surfaces • Netherlands (Hybrid)
About the job
You will join the Core Product team, the people behind ASB GlassCourt OS - a world-first interactive software solution that connects sport, performance technology, and fan engagement. In this role, you will provide technical expertise to resolve complex hardware, software, and network issues for customers and internal users. You will focus on diagnosis, troubleshooting, system maintenance, and customer satisfaction by delivering solutions, providing training, and ensuring seamless product functionality.
Working at ASB GlassCourt OS
We recognise the importance of flexibility and value diversity, differing backgrounds, and individual needs for you, your family, and those around you. When you first join, you will become part of a global team of highly motivated and ambitious people working remotely. In 2026, th company will transition to a hybrid working model to support in-person connection and collaboration. You will have the flexibility to work from home between weekly office contact days at our Amsterdam city-centre location.
This role is hired out of the Netherlands suitable for candidates within commutable distance of central Amsterdam, and/or remote workers out of the US.
Responsibilities
The Support Engineer plays a crucial role in providing advanced technical support and product expertise to both customers and internal users.
- Provide support in English for enquiries from the EMEA and US regions
- Own, troubleshoot, and resolve customer technical issues using collaboration, troubleshooting best practices, root cause analysis, and transparency across teams
- Escalate issues in a timely manner in accordance with Standard Operating Procedures
- Deliver technical support via multiple channels (ticketing system, phone calls, and screen sharing), joining live calls as needed to provide updates
- Act as the primary point of contact for escalations, using strong soft skills and subject-matter expertise to resolve customer issues
- Perform case reviews to identify trends and areas for improvement, and develop action plans for the support team
- Use operational experience to identify trends, guide team tactics, and contribute to continuous improvement initiatives
- Understand customer and internal use cases and advocate for their needs by influencing feature requests and bug fixes
- Create, review, and maintain knowledge-base articles, standard operating procedures, best practices, and documentation for end users and the global support team
- Ramp up quickly on new technologies and apply them in a customer-facing environment
- Collaborate with diverse teams across the organisation, sharing best practices, driving operational improvements, and living our company vision and values
- Participate in a rotating schedule that may include weekends, public holidays, and out-of-hours support
- Influence customers and/or local partners to follow best practices and work directly with them to troubleshoot and identify solutions
- Engage with support teams across multiple regions and internal functions, including Technical Directors, Customer Success, and Sales, to deliver the best outcomes for users
- Formalise and champion internal Support Engineer processes
- Participate in and document release-readiness activities
Qualifications
- 3+ years of relevant professional experience in a technical support, systems, or engineering role
- Strong technical leadership skills with an architectural mindset and solid API knowledge
- Comfortable working in an agile environment, balancing rapid iteration with reliability
- Adaptable interpersonal skills, with the ability to communicate effectively with customers and cross-functional internal teams
- Excellent verbal and written communication skills, with a strong focus on clear documentation
- Fluency in English is required; Dutch and/or German is a plus but not essential
- Legally permitted to work in the Netherlands
What’s in it for you?
- Real flexibility: you have the choice to work hybrid or in the office full-time with the freedom to structure your day around what matters most to you.
- High impact from day one: your work will directly influence the product, customers, and how we operate as a company. There’s little bureaucracy, your voice matters and your contributions are visible.
- Collaborative, low ego team: you will work alongside driven, ambitious people who care about building great products and supporting each other, without layers of management.
- Purpose driven work: you will be joining at a formative stage to shape the future of indoor sports, performance technology, and fan engagement.
- Annual leave: 30 days inclusive
- 26 weeks paid parental leave: irrespective of parenting role
- Personal leave allowance: includes sick & carer’s leave
How to apply
To join us in shaping the future of indoor sports, please send your CV and a covering letter to: jobs@glasscourt.technology
We look forward to learning more about you, your skills, what attracted you to this role, and why you would be a great addition to the team. Please include relevant links such as LinkedIn, GitHub, design systems, and/or shipped products you’re proud of, so we can better understand your contribution to their success.
About ASB GlassCourt OS
At ASB GlassFloor we are proud to have developed the most advanced indoor sports and event flooring product; a fully professional grade sports surface with integrated LED, which provides an incredibly exciting new playing field for professional sports, entertainment and even education.
At the heart of this innovation lies GlassCourt OS (GCOS) – an interactive software solution that acts as a central hub to process real-time data and display visually stunning content on LED court hardware. The platform supports professional coaching through player tracking and with real-time feedback, as well as sponsorship and marketing activations, live broadcasts, and immersive sport event experiences.
Since launching in 2023, and with the support of leading sports institutions such as FIBA, EuroLeague and the NBA, ASB GlassFloor have hosted the FIBA U19 Women’s World Cup, NBA All-Star Weekend and FIBA Champions League Final Four, as well as having permanent courts at FC Bayern Munich Basketball, Panathinaikos A.O. in Athens, and the ASB x NBA Athlete Lab in Orlando, Florida.